Automated Review Requests for Local Businesses
Customers are often willing to share their experience, but the request gets forgotten when the next job starts. A simple post-job process makes asking for honest feedback more consistent.
Get Your Free Growth AuditWho this helps
For local teams completing repeatable jobs or appointments—landscapers, contractors, home-service providers, and service professionals—who want a reliable, respectful way to ask for reviews.
Where opportunities get lost
Without a clear owner and trigger, a review request depends on memory. Delayed or poorly timed requests can feel out of place; requests sent only to customers expected to be positive are not a sound approach.
Our approach
We identify a real completion event, decide whether email or SMS is appropriate for each customer, and create a review-request flow with sensible timing and limited reminders. Integrations with tools such as Jobber or a CRM depend on the tools and events your business actually has available.
A repeatable, fair request process
Make it easy for any customer to share an honest experience.
Post-job triggers
Use a completed-job or appointment status as the starting point rather than guessing when the customer is ready.
Email or SMS with care
Choose the channel based on permissions and customer preferences. SMS requires appropriate consent and a clear way to opt out.
Limited follow-up
A gentle reminder can help when appropriate; stop the sequence after a response or opt-out.
No review gating
Do not screen unhappy customers out of the public review request or offer rewards in exchange for positive reviews.
Use feedback to improve service
A review workflow is not just a way to add stars to a profile.
Respond thoughtfully
Make time to acknowledge reviews without exposing private customer details.
Connect the CRM
Record when a request was sent and avoid sending duplicates across disconnected tools.
Support local trust
Authentic recent reviews can help customers evaluate your work; they do not guarantee a Maps ranking.
Connected services
- Google Business Profile management: Keep your public profile complete and monitor local visibility alongside reviews.
- Lead follow-up automation: Connect the journey from first inquiry through completed work.
- Local SEO: See where reputation fits in a wider local search plan.
Frequently asked questions
Should I ask every customer for a review?
Use a fair process that does not exclude customers based on whether their feedback might be negative. Your actual contact permissions and platform policies still apply.
Can requests be sent after a Jobber job is complete?
Possibly. It depends on your Jobber setup and available integration events. We check the actual completion trigger before designing the workflow.
Do I need consent for SMS review requests?
SMS messaging needs an appropriate consent basis and opt-out handling. We review the intended use and your existing permissions before enabling a text workflow.
Will more reviews guarantee a higher Maps ranking?
No. Authentic reviews help customers make decisions, but rankings depend on multiple factors and differ by location and search.